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      • shop all hair care
    • BEST FOR
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      • women's hair loss
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      • color care
      • curly hair
      • frizzy hair
      • natural textured hair
      • hair volume
    • COLLECTION
      • botanical repair™
      • nutriplenish™
      • invati advanced™
      • scalp solutions
      • smooth infusion™
      • color control
      • color renewal™
      • shampure™
      • rosemary mint
      • blonde revival™
      • cherry almond
      • sap moss™
      • damage remedy™
      • be curly™
      • dry remedy™
      • brilliant™
      • pure abundance™
      • sun care
      • invati men™
      • aveda men pure-formance™
    • Select products up to 50% off
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      • hair powder
      • hair wax, hair paste & pomade
      • hair mousse
      • hair gel
      • blow dry spray
      • hair brushes
      • men's hair styling products
      • new in hair care
      • styling gifts
      • now or never - up to 50% off
      • shop all hair styling
    • BEST FOR
      • smoother hair
      • thicker hair
      • dry hair
      • damaged hair
      • curly hair
      • natural textured hair
      • adds texture
      • adds shine
      • adds volume
    • COLLECTION
      • botanical repair™
      • nutriplenish™
      • invati advanced™
      • be curly™
      • control
      • smooth infusion™
      • brilliant™
      • pure abundance™
      • light elements™
      • aveda men pure-formance™
    • Select products up to 50% off
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      • face cleanser
      • face toner
      • treatment lotion
      • exfoliator
      • face serum
      • eye cream
      • moisturizer
      • lip treatment & balm
      • face mask
      • men's skin & shave care
      • skin care gifts
      • shop all skin care
    • SKIN CARE CONCERN
      • hydrate dry skin
      • balance oily skin
      • visibly lift & firm
      • increase skin radiance
      • visibly brighten skin
      • soothe sensitive skin
      • relieve acne
    • COLLECTION
      • tulasāra™
      • botanical kinetics™
      • outer peace™
      • all-sensitive™
      • aveda men pure-formance™
    • Select products up to 50% off
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      • body scrub
      • bathing salts
      • lotion
      • body cream
      • hand & foot care
      • body oils
      • bath
      • body mists
      • tea
      • men's body care
      • new in body care
      • body care gifts
      • now or never - up to 50% off
      • shop all body care
    • COLLECTION
      • stress-fix™
      • hand & foot relief™
      • rosemary mint
      • shampure™
      • cherry almond
      • beautifying
      • chakra™
      • comforting tea
      • cooling oil
  • MAKEUP
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      • lip
      • eye
      • face
      • brows
      • makeup brushes & tools
      • new in makeup
      • makeup gifts
      • shop all makeup
    • COLLECTION
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      • inner light™
      • petal essence™
      • uruku
      • flax sticks™ makeup brushes
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    Aveda Online Return Policy

    To start a return click here

    Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

    We accept returns for products purchased from Aveda Online only, and all returns are inspected upon return. Products purchased from Aveda Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Aveda Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

    *Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Aveda Online. If issued in these instances, Aveda Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
    For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Aveda Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Aveda Online gift card.

    Return policy information for orders placed prior to 11/22/22 below:
    Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at Aveda.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required).


    In-Store Returns

    You can return items purchased online to Aveda Stores in the United States (excluding Nordstrom and Aveda Salons).

    1. FIND A STORE
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    2. BRING IT IN
    Bring in the item(s) you are returning and show the Advisor your shipping confirmation email.


    Returns from Online orders are not accepted at the following stores:

    Hudson Group
    9701 Penn Ave S, Bay 2
    Bloomington, MN 55431
    United States

    Jefferson Pointe
    4206 W Jefferson Blvd, Suite C4
    Fort Wayne, IN 46804
    United States

    Brookfield
    95 N Mooreland Rd, Ste C4
    Brookfield, WI 53005
    United States

    Palm Desert (El Paseo)
    73680 El Paseo, Ste B
    Palm Desert, CA 92260
    United States


    Free Shipping Returns

    Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.   If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on Aveda.com may be returned.

    Please note that Aveda.com eGift Cards cannot be returned or exchanged.
    Aveda Online
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    7601 Trade Port Drive
    Louisville, KY 40258


    You can return items by mail and enjoy free shipping on your return package. To return by mail, follow the four easy steps below:

    1. CONTACT US
    Please contact us at 1-800-644-4831 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET  LIVE CHAT . 

    Our Online Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on maccosmetics.com may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as a proof of purchase.

    2. PRINT IT
    Print the label from your email.

    3. PACK IT
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    4. SHIP IT
    Take the package to any UPS location or request a UPS package pick-up by calling 1.800.PICKUP (subject to UPS fees). Full instructions are included in the return label email.

    Damaged Items

    When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-644-4831. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.

    Note: Aveda Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

     

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