Aveda Online Return Policy
To start a return click here
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Aveda Online only, and all returns are inspected upon return. Products purchased from Aveda Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Aveda Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Aveda Online. If issued in these instances, Aveda Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Aveda Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Aveda Online gift card.
Return policy information for orders placed prior to 11/22/22 below:
Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at Aveda.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required).
In-Store Returns
You can return items purchased online to Aveda Stores in the United States (excluding Nordstrom and Aveda Salons).
1. FIND A STORE
Use our Store Locator to find a store near you.
2. BRING IT IN
Bring in the item(s) you are returning and show the Advisor your shipping confirmation email.
Returns from Online orders are not accepted at the following stores:
Hudson Group
9701 Penn Ave S, Bay 2
Bloomington, MN 55431
United States
Jefferson Pointe
4206 W Jefferson Blvd, Suite C4
Fort Wayne, IN 46804
United States
Brookfield
95 N Mooreland Rd, Ste C4
Brookfield, WI 53005
United States
Palm Desert (El Paseo)
73680 El Paseo, Ste B
Palm Desert, CA 92260
United States
Free Shipping Returns
Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on Aveda.com may be returned.
Please note that Aveda.com eGift Cards cannot be returned or exchanged.
Aveda Online
Returns Department
7601 Trade Port Drive
Louisville, KY 40258
You can return items by mail and enjoy free shipping on your return package. To return by mail, follow the four easy steps below:
1. CONTACT US
Please contact us at 1-800-644-4831 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET LIVE CHAT .
Our Online Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on maccosmetics.com may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as a proof of purchase.
2. PRINT IT
Print the label from your email.
3. PACK IT
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
4. SHIP IT
Take the package to any UPS location or request a UPS package pick-up by calling 1.800.PICKUP (subject to UPS fees). Full instructions are included in the return label email.
Damaged Items
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-644-4831. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: Aveda Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.