Order Processing
- Most orders are processed within one to two business days (processing time does not include weekend days).
- Orders placed on Saturday and Sunday will begin processing the following Monday
- Orders with Priority Shipping (Second Day and Overnight) will be processed the same day if received by 2:00 PM EST
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
- Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, we accept billing addresses from the United States, Canada and select international countries.
- All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Order Inquiries
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Aveda Online orders. When you click on Order Tracking, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- Check with neighbors and family members
- Look around the delivery location
- Check for notice of attempted delivery
- Contact the carrier directly who can assist further
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) no longer available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Aveda Online Customer Service at 1.800.644.4831 or via email.