How To Shop
Welcome to Aveda Online. Shopping is easy, convenient and secure.
Step One:
Type in the quantity of product you wish to purchase (up to six [6] of any single item).
Step Two:
Click on "Add to Bag" to place the product in your shopping bag.
Step Three:
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout. After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided. An email confirming receipt of your order will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1.800.644.4831 for assistance. For fastest service, please have your order number available.
Where Local Inventory information is available and inventory is in stock, we will match the price shown on Aveda.com at our Aveda stores at the time of purchase.
Selecting Color Online
This site is best viewed with Firefox, Chrome, Safari or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024x768. Please note that monitors display colors differently based upon their settings. Please feel free to email us with questions about specific colors, and we'll be happy to assist you.
Security Online
At Aveda Online, we understand how important security is to you. When you place an order at Aveda Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari RSS
Item Availability
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. There will be no additional shipping charges for backordered item(s) shipped. If for any reason you wish to cancel a backordered item prior to shipment, please contact us at 1.800.644.4831 and we will be happy to assist you.
Pre-sell Items
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information. Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We regret that we must limit orders to no more than eight (8) units of any single item and 14 total items. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions please contact us at 1.800.644.4831 or chat with us and we will be happy to assist.
Redeeming Promotion Codes
Steps for Redeeming Promotion Codes:
- Enter your promotion code on the "Payment" page or the "Review Your Order" page.
- Promotion codes are case sensitive and should be entered exactly as they appear.
- When you click "Submit Order" The offer will be applied to your order.
When a promotion code is accepted, the offer will be displayed in the "Payment Summary".
Important Note:One (1) promotion code may be used per order.
Gift Wrap Service
Gift orders always receive special care at Aveda Online. For a $5.00 charge we will be happy to wrap your gift and include a gift card with your personal message.
If you wish to have your Aveda Online order gift-wrapped, simply click on the "Gift-Wrap" option during "Checkout" and follow the simple instructions. The gift-wrap charge will be added when you return to "Checkout".
Please note: Multiple items within a gift order will be presented as one gift package.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. Sales tax will be assessed on the total purchase, including shipping and handling charges. NOTE: Shipping is taxable in ND, NE, SD, but is not taxable in SC and IA. If you have other questions regarding sales tax, please feel free to email us.
Payment Options
Credit cards accepted:
- American Express
- Discover
- MasterCard
- Visa
We also accept PayPal and Afterpay as a payment option.
We're sorry, we do not accept:
- CODs
- Layaway plan
- Personal Checks
- Money Orders
Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Auto Replenishment
Enjoy automatic replenishment of many of your favorite Aveda products! When you select the Auto Replenishment Service, you'll automatically receive a new shipment of the item in intervals you select.
To activate automatic replenishment, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select.
You'll be asked to provide a shipping address, credit card and billing address. We'll charge your credit card for each order only when the item is shipped, and you may cancel at any time. Once the order is placed, your first shipment will be processed and your Auto Replenishment Service will be activated. You will receive free shipping with all Auto Replenishment orders. From your second replenishment order onwards, you’ll also enjoy a 10% discount.