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      • dry shampoo
      • hair color
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      • botanical repair™
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      • scalp solutions
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      • thicker hair
      • dry hair
      • damaged hair
      • coily, curly & wavy hair
      • hair volume
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      • trending hairstyles
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    • FEATURED COLLECTIONS
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      • invati ultra advanced™
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    Issues With a Delivered Order or Lost Packages

    Note: Aveda Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

    Something is missing from my order

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    • Verify that the products in your order match your order confirmation email or your online account. If the item is not listed, that means the item was not added to your order when it was placed.
    • If a promotional item is missing from your package, it’s possible that your order did not qualify for the promotional item, or it was out of stock when your order was submitted.
    • Promotional items are while supplies last.
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    • Aveda Online is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. Aveda Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

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    • If your online order is not as expected, please contact us.
    • Aveda Online is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. Aveda Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

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    • If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
    • Aveda Online is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. Aveda Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

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